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Channel: The Perfect Customer Experience » shaun smith
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Stand Out from the Crowd with a Unique Customer Experience

By Shaun Smith Richer Sounds is a UK based HI-Fi retailer which achieves the highest sales per square foot of any retailer in the world. Why? Because Julian ... Read MoreThe post Stand Out from the...

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Key Insights for Delivering a Perfect Customer Experience

By Shaun Smith Do you know what your most profitable customers value and the 3 or 4 most important attributes which drive their intention to repurchase or to refer you? Without the answers to these...

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